Privacy Policy

Jovial Healthcare is steadfast in delivering exceptional services to our valued clients. This policy delineates our unrelenting responsibility to you concerning the management of your Personal Information.

Jovial Healthcare is steadfast in delivering exceptional services to our valued clients. This policy delineates our unrelenting responsibility to you concerning the management of your Personal Information.

A copy of the Australian Privacy Principles can be acquired from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/

What is Personal Information and Why Do We Collect It?

Personal Information is data or an opinion that identifies an individual.

Examples of Personal Information

we collect include: names, addresses, email addresses, phone, and facsimile numbers.

This Personal Information is procured through various methods, such as email info@thejovials.com, via our website www.thejovials.com, cookies, and third parties. We cannot vouch for the reliability of website links or the policies of authorized third parties.

We gather your Personal Information primarily for the purpose of rendering our services to you, providing information to our clients, and marketing. We may also employ your Personal Information for ancillary purposes closely related to the primary purpose, in situations where you would reasonably anticipate such usage or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, when feasible and pertinent, clarify to you the purpose of collecting the information and how we intend to utilize it.

Sensitive Information

Sensitive information is categorized in the Privacy Act as including information or opinions about aspects such as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorized by law.

Disclosure of Personal Information

Your Personal Information may be disclosed in various circumstances, including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorized by law.

Security of Personal Information

Your Personal Information is preserved in a manner that reasonably safeguards it from misuse, loss, and unauthorized access, modification, or disclosure.

When your Personal Information is no longer required for the purpose it was obtained, we will implement reasonable steps to destroy or permanently de-identify your Personal Information. However, the majority of Personal Information is or will be retained in client files, which will be maintained by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Jovial Healthcare will not charge any fee for your access request but may levy an administrative fee for providing a copy of your Personal Information.

To safeguard your Personal Information, we may necessitate identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

Ensuring the accuracy of your Personal Information is paramount to us. We will undertake reasonable measures to ascertain that your Personal Information is accurate